Resolution Options

Recognizing that individuals have differing needs and interests when approaching conflict, and in appreciation for the complexity and uniqueness of conflicts that require sophisticated approaches, OSCR offers a spectrum of services that may be tailored to meet individual circumstances.

Adaptable Conflict Resolution (ACR)

OSCR offers a spectrum of services that may be tailored to meet individual circumstances. Services may be accessed by meeting with a Resolution Coordinator. ACR pathways may be accessed without submitting written documentation; FCR pathways require submission of a written complaint alleging a violation of the Statement.

Formal Conflict Resolution (FCR)

The Formal Conflict Resolution (FCR) process occurs when a student is alleged to have violated the Statement of Student Rights and Responsibilities. Both the complainant (the party alleging the violation) and the respondent (the student named in the complaint) will have the opportunity to meet with OSCR Staff to discuss options in the FCR process, and both are entitled to have an advisor present at any meetings with OSCR.

Shuttle Negotiation

Shuttle Negotiation is an indirect conversation (facilitated by a non‐involved party) between two or more parties involved in a conflict (“Disputants”).

Restorative Justice Circles

Restorative Justice Circles (“Circles”) provide an opportunity for community members to come together to address harmful behavior in a process that explores harms and needs, obligations, and necessary engagement.

Mediation

Mediation provides a safe and confidential space for parties in conflict to:
- Talk privately about their thoughts, feelings, and experiences related to the conflict.
- Surface issues related to social identity that could be contributing to the conflict.
- Consider what actions could meaningfully resolve the conflict.
- Explore the possibility of reaching a mutually agreeable solution to the conflict.
- Negotiate an agreement that resolves the dispute.

Facilitated Dialogue

Facilitated Dialogue is a structured conversation between two or more parties involved in a conflict (“Disputants”).

Conflict Coaching

Conflict Coaching is a one‐on‐one consultation process designed to assess and develop an individual’s communication skills and conflict management strategies.