Office of Student Conflict Resolution

Recognizing that individuals have differing needs and interests when approaching conflict, and in appreciation for the complexity and uniqueness of conflicts that require sophisticated approaches, OSCR offers a spectrum of services that may be tailored to meet individual circumstances.

Tips for Selecting a Conflict Resolution Pathway

OSCR offers a variety of services to the University of Michigan community to assist in preventing and resolving conflicts between University members.  If you are interested in accessing OSCR services, schedule an informational consultation to explore your options and determine if an OSCR pathway may suit your needs.



Adaptable Conflict Resolution (ACR)

OSCR offers a spectrum of services that may be tailored to meet individual circumstances. Services may be accessed by meeting with a Resolution Coordinator. ACR pathways may be accessed without submitting written documentation; FCR pathways require submission of a written complaint alleging a violation of the Statement.

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Formal Conflict Resolution (FCR)

The Formal Conflict Resolution (FCR) process occurs when a student is alleged to have violated the Statement of Student Rights and Responsibilities.  Both the complainant (the party alleging the violation) and the respondent (the student named in the complaint) will have the opportunity to meet with OSCR Staff to discuss options in the FCR process, and both are entitled to have an advisor present at any meetings with OSCR.


Shuttle Negotiation

Shuttle Negotiation is a indirect conversation (facilitated by a non‐involved party) between two or more parties involved in a conflict (“Disputants”).

two students are waiting

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