Recognizing that individuals have differing needs and interests when approaching conflict, and in appreciation for the complexity and uniqueness of conflicts that require sophisticated approaches, OSCR offers a spectrum of services that may be tailored to meet individual circumstances.
Tips for Selecting a Conflict Resolution Pathway
If you are interested in meeting with an OSCR staff member to explore constructive ways to approach conflict without the other people involved in the conflict knowing that you’ve contacted a support resource, consider Conflict Coaching.
Informal Conflict Resolution for Alcohol and Other Drugs Program (ICR-for-AOD)
OSCR’s Informal Conflict Resolution for Alcohol and Other Drugs (ICR-for-AOD) program allows students to address alcohol or other drug-related incidents in a safe, confidential setting, and without incurring a disciplinary record.
Adaptable Conflict Resolution (ACR)
OSCR offers a spectrum of services that may be tailored to meet individual circumstances. Services may be accessed by meeting with a Resolution Coordinator. ACR pathways may be accessed without submitting written documentation; FCR pathways require submission of a written complaint alleging a violation of the Statement.
Formal Conflict Resolution (FCR)
The Formal Conflict Resolution (FCR) process occurs when a student is alleged to have violated the Statement of Student Rights and Responsibilities. Both the complainant (the party alleging the violation) and the respondent (the student named in the complaint) will have the opportunity to meet with OSCR Staff to discuss options in the FCR process, and both are entitled to have an advisor present at any meetings with OSCR.
Shuttle Negotiation
Shuttle Negotiation is an indirect conversation (facilitated by a non‐involved party) between two or more parties involved in a conflict (“Disputants”).
Restorative Justice Circles
Restorative Justice Circles (“Circles”) provide an opportunity for community members to come together to address harmful behavior in a process that explores harms and needs, obligations, and necessary engagement.
Mediation
Mediation provides a safe and confidential space for parties in conflict to:
- Talk privately about their thoughts, feelings, and experiences related to the conflict.
- Surface issues related to social identity that could be contributing to the conflict.
- Consider what actions could meaningfully resolve the conflict.
- Explore the possibility of reaching a mutually agreeable solution to the conflict.
- Negotiate an agreement that resolves the dispute.
Facilitated Dialogue
Facilitated Dialogue is a structured conversation between two or more parties involved in a conflict (“Disputants”).
Conflict Coaching
Conflict Coaching is a one‐on‐one consultation process designed to assess and develop an individual’s communication skills and conflict management strategies.