Office of Student Conflict Resolution

Dear Students, Staff and Faculty of the University of Michigan:

"The University of Michigan–Ann Arbor (the University) is dedicated to supporting and maintaining a scholarly community. As its central purpose, this community promotes intellectual inquiry through vigorous discourse. Values which undergird this purpose include civility, dignity, diversity, education, equality, freedom, honesty, and safety.  When students choose to accept admission to the University, they accept the rights and responsibilities of membership in the University's academic and social community."

The above language provides for you an introduction to the "Statement of Student Rights and Responsibilities" (the Statement).  This community-owned document sets forth the University's values and expectations for resolving conflicts and is intended to maintain a campus climate that supports learning for all students.  Similar to policies articulating standards for academic behavior within the University's colleges and schools, the Statement sets forth the expectations for non-academic behavior for all students.

You may familiarize yourself with the Statement by reviewing the entire document online at

The Office of Student Conflict Resolution (OSCR) administers the Statement and facilitates conflict resolution through formal and other adaptable conflict resolution (ACR) pathways. For more information about the services OSCR provides, please refer to the website at

Amendment Process

The Statement is a dynamic document subject to regular revisions on a timeline set by the Student Relations Advisory Committee (SRAC).  SRAC is a committee of SACUA, the Senate Advisory Committee on University Affairs.  The Board of Regents has provided SRAC with primary oversight of the review process, which is outlined in Section VIII of the Statement.

The 2018-2019 academic year is an amendment year.  The opportunity for community input begins in April 2018, and concludes on November 2, 2018, the date by which SRAC must receive all refined and vetted amendment proposals.  SRAC will conduct a formal review of all proposed amendments from November 2018 – January 2019.  At that point, all proposed amendments will be reviewed by the Office of the Vice President and General Counsel before SRAC forwards their recommendations regarding proposed amendments to the Office of the President in March 2019.  Final Statement amendment decisions will be announced to the community in April, and will go into effect July 1, 2019.

Pursuant to the Statement, amendments may be proposed by the Central Student Government (CSG), the faculty Senate Assembly (SACUA), or the Executive Officers of the University. The process for submitting proposed amendments is designed to ensure representation of each campus constituency (students, faculty and staff) through their representative leadership.

All proposal ideas should be submitted first to OSCR for assistance and consultation on formatting and other procedural requirements prior to being presented to CSG, SACUA or Executive Officers. Information about the proposal process, amendment cycle timeline, and community feedback opportunities is available on OSCR's website.

Please note that the SRAC has requested that stakeholders submitting proposals participate in consensus building during the Winter 2018 and Fall 2018 semesters so that proposals are refined and vetted prior to submission to SRAC by November 2, 2018.  To this end, OSCR, in collaboration with CSG, is organizing a series of community feedback opportunities during the months of March, April and September 2018 to provide an opportunity for amendment authors to vet their proposals. Additional information is available on OSCR's website.

On behalf of the OSCR staff and Student Life, all students, faculty, and staff are encouraged to participate in this community process.


E. Royster Harper
Vice President for Student Life


Additional Information

Frequently Asked Questions

Student Relations Advisory Committee (SRAC)

Tips for Resolving Academic Conflicts

Academic conflicts can be stressful and overwhelming for U of M students. It can be difficult to get these conflicts resolved independently while trying to keep up on reading, writing papers, and studying for exams. Fortunately, there are resources provided by OSCR that can help you resolve academic conflicts in a peaceful and socially just way. Some academic conflicts involve grade disputes with a professor. These can be challenging to experience on your own. OSCR does not handle grade disputes- these are handled by the Office of the Ombuds.

1800 Chem lecture hall

University of Michigan Policy & Procedures on Student Sexual & Gender-Based Misconduct & Other Forms of Interpersonal Violence

The University of Michigan (University) supports its educational mission by fostering a community based on civility, dignity, diversity, inclusivity, education, equality, freedom, honesty, and safety. Consistent with these values, the University is committed to providing a safe and non-discriminatory learning, living, and working environment for all members of the University community. The University does not discriminate on the basis of sex or gender in any of its education or employment programs and activities.

Ann Arbor fall

Four Things to Keep in Mind during a Disagreement

Both you and the other person should be respectful and feel respected at all times during an argument. If you can feel the tension rising in the room (e.g. escalated voices, inappropriate language) use your words to bring attention to this. It might be more constructive to walk away and return to the issue at a later time.



Consultations may take place in person or over the phone, and may be scheduled in advance or requested on a “drop in” basis.  Consultations are meant to provide people with information and to empower them with multiple options to respond to a conflict.

Vice President for Student Life Royster Harper consulting with a community member on a couch in the Michigan Union.