Office of Student Conflict Resolution

Dear Students, Staff and Faculty of the University of Michigan:

"The University of Michigan–Ann Arbor (the University) is dedicated to supporting and maintaining a scholarly community. As its central purpose, this community promotes intellectual inquiry through vigorous discourse. Values which undergird this purpose include civility, dignity, diversity, education, equality, freedom, honesty, and safety.  When students choose to accept admission to the University, they accept the rights and responsibilities of membership in the University's academic and social community."

The above language provides for you an introduction to the "Statement of Student Rights and Responsibilities" (the Statement).  This community-owned document sets forth the University's values and expectations for resolving conflicts and is intended to maintain a campus climate that supports learning for all students.  Similar to policies articulating standards for academic behavior within the University's colleges and schools, the Statement sets forth the expectations for non-academic behavior for all students.

You may familiarize yourself with the Statement by reviewing the entire document online at

The Office of Student Conflict Resolution (OSCR) administers the Statement and facilitates conflict resolution through formal and other adaptable conflict resolution (ACR) pathways. For more information about the services OSCR provides, please refer to the website at

Amendment Process

The Statement is a dynamic document subject to regular revisions on a timeline set by the Student Relations Advisory Committee (SRAC).  SRAC is a committee of SACUA, the Senate Advisory Committee on University Affairs.  The Board of Regents has provided SRAC with primary oversight of the review process, which is outlined in Section VIII of the Statement.

The 2018-2019 academic year is an amendment year.  The opportunity for community input begins in April 2018, and concludes on November 2, 2018, the date by which SRAC must receive all refined and vetted amendment proposals.  SRAC will conduct a formal review of all proposed amendments from November 2018 – January 2019.  At that point, all proposed amendments will be reviewed by the Office of the Vice President and General Counsel before SRAC forwards their recommendations regarding proposed amendments to the Office of the President in March 2019.  Final Statement amendment decisions will be announced to the community in April, and will go into effect July 1, 2019.

Pursuant to the Statement, amendments may be proposed by the Central Student Government (CSG), the faculty Senate Assembly (SACUA), or the Executive Officers of the University. The process for submitting proposed amendments is designed to ensure representation of each campus constituency (students, faculty and staff) through their representative leadership.

All proposal ideas should be submitted first to OSCR for assistance and consultation on formatting and other procedural requirements prior to being presented to CSG, SACUA or Executive Officers. Information about the proposal process, amendment cycle timeline, and community feedback opportunities is available on OSCR's website.

Please note that the SRAC has requested that stakeholders submitting proposals participate in consensus building during the Winter 2018 and Fall 2018 semesters so that proposals are refined and vetted prior to submission to SRAC by November 2, 2018.  To this end, OSCR, in collaboration with CSG, is organizing a series of community feedback opportunities during the months of March, April and September 2018 to provide an opportunity for amendment authors to vet their proposals. Additional information is available on OSCR's website.

On behalf of the OSCR staff and Student Life, all students, faculty, and staff are encouraged to participate in this community process.


E. Royster Harper
Vice President for Student Life


Additional Information

Frequently Asked Questions

Student Relations Advisory Committee (SRAC)

Want to get involved? You've come to the right place!  There are multiple ways to get involved with the Office of Student Conflict Resolution and the conflict resolution process.

Employment & Volunteer Opportunities

Work at OSCR

Volunteer Opportunities & Practicum

Student Conflict Resolution Advisory Board​

Serving in the Conflict Resolution Process


Resolution Officer

Student Resolution Panelist

Conflict Dialogues - Reverend Dr. Martin Luther King, Jr. Symposium

Conflict Dialogues January 15, 2018, 6:30 PM-8:30 PM
  • Sophia B. Jones Room Michigan Union
  • 530 S. State Street Ann Arbor, Michigan 48109
Student Conflict Resolution Advisory Board (OSCR & HSCR) presents:

Conflict is inevitable and we’ve all experienced it in many ways. During this group dialogue we invite students, faculty, and staff to reflect upon and share their experiences of conflict. The Student Conflict Resolution Advisory Board will be present to facilitate discussions in order to explore strategies for meaningful change.

Conflict is inevitable and we’ve all experienced it in many ways. During this dialogue we invite students and staff to reflect upon and share their experiences of conflict.

Giving Opportunities

Students navigating college in today’s global and national environment are challenged with finding tools, strategies, and language to bridge divides in order to solve our most pressing problems.  The Office of Student Conflict Resolution (OSCR) is uniquely situated to assist our students in learning critical skills for engaging in difficult dialogues and transforming conflict. 

OSCR Student Facilitators by the Cube with SAB in the background.

Faculty Involvement

Faculty can support OSCR by mentioning its services and contact information in syllabus and as relevant in interactions with students.

Serving as a Resolution Officer

Judicious and thoughtful faculty and staff members are relied on to serve as Resolution Officers (ROs) in the formal conflict resolution process administered by OSCR. Depending on the type of arbitration selected, ROs may determine responsibility themselves or assist Student Panelists during the hearing. ROs must participate in one weekend training during the fall semester where they learn more about how OSCR administers the Statement of Student Rights and Responsibilities

Serving as a Student Resolution Panelist

Each year, sixty students are appointed to serve as Student Panelists in the formal conflict resolution process administered by OSCR. Serving as a Student Panelist is by invitation only, through random selection each winter. Those who accept the invitation participate in one weekend training during the fall semester to learn about the resolution process specified in the Statement of Student Rights and Responsibilities and hear from guest speakers from SAPAC, Student Legal Services, and many other corners of the University community.