Office of Student Conflict Resolution

two students are discussing

Conflict Coaching is a one‐on‐one consultation process designed to assess and develop an individual’s communication skills and conflict management strategies.

In Conflict Coaching, you can:

• Get confidential assistance from a conflict resolution professional.

• Learn more about your communication and conflict management styles.

• Develop new options and a strategy for managing your existing conflict.

• Gain confidence in your own abilities to manage and resolve the conflict knowing that you have someone to support you through the experience.

Who’s involved?

• Client – the individual seeking conflict coaching.

• Consultant –Professional staff members from the Office of Student Conflict Resolution (“OSCR”).

How does it work?

In a typical Conflict Coaching session:

• Prior to meeting, the Client completes a Conflict Style Self‐Assessment.  The Client brings this Self‐Assessment with them to the meeting.

• The Consultant welcomes the Client and provides a brief introduction to the process.  Client and Consultant establish any necessary ground rules and behavioral guidelines, then confirm agreement on the time frame for the session.

• The Consultant then invites the Client to describe the conflict as they understand it. The Client will be provided with all the time and space they need to “tell their story well”.

• The Consultant then talks about the Self‐Assessment with the Client and invites reflection on what it was like take the survey, as well as personal reactions to the survey.

• The conversation then shifts to an exploration of the conflict, informed by the Self‐Assessment, with the objective of identifying optimal next steps to take toward resolving the conflict.

• The Client (with the Consultant’s support and coaching) then develops a realistic, achievable plan for how best to proceed.

• The Consultant then moves to close the meeting. They will invite final questions, reflections, and summarize the key take‐away points from the meeting. The Client will be invited to schedule a follow‐up appointment if they choose.