Office of Student Conflict Resolution

RA to RA: If I Knew then what I Know Now-Confronting Conflict among Residents Constructively

Every RA knows or quickly learns that this job is unpredictable. Each day brings a new adventure, duty situation, or conflict that we imagine could have never possibly happened anywhere else on this planet, ever. While we must learn to adapt and roll with the punches, there is some advice that is pretty standard when dealing with any kind of conflict. Here you will find some pieces of knowledge that returning RAs & Hall Directors swear by when confronting conflict on their floors and in their buildings.