STUDENT CONFLICT RESOLUTION OPTIONS

statement resolution process
alternative conflict resolution

STATEMENT RESOLUTION PROCESS

The chart below shows options for conflict resolution under the Statement. For further information, please go to the main Conflict Resolution page and select a category. To read more about Alternative Conflict Resolution (ACR), see below.

Statement Resolution Process Chart

alternative Dispute resolution process

guiding principles
when to use ARC
desired outcomes
services offered

Managed conflict can be a catalyst for learning and change. OSCR believes that given the opportunity, students are the most capable of resolving their own disputes. Services in Alternative Conflict Resolution (ACR) provide learning opportunities for students to enhance their conflict resolution skills.

Guiding Principles

Conflict can be draining and time-consuming. It may distract students from the educational goals by disrupting their study, sleep, or peace of mind. Once conflict progresses to a dispute, communication becomes increasingly difficult and uncomfortable. If the dispute continues unabated, the increased stress could result in a regrettable incident, poor academic performance, or withdrawal from the University.

When to use ACR

What situations are suitable for ACR?

a student-to-student conflict or dispute arising from an incident that may violate the Statement of Student Rights and Responsibilities (SSRR).
a conflict that may not yet have progressed into a dispute, where there has not been a violation of the SSRR, and the students wish to address it before it becomes a bigger problem.
educational workshops where University departments or programs are interested in addressing the skill-building needs of their students and staff.

What situations are not suitable for ACR?

Every situation is unique; it is best to ask an OSCR staff member about your issue. Generally speaking, the following concerns would not be suitable for ACR:

sexual assault and other incidents involving serious physical or emotional injury.
significant, long-term hostility between parties.

What if I prefer to select an outside mediator?

Rather than using an OSCR-provided mediator, students may choose to make payment arrangement with a private mediator. If students needs assistance in locating a private mediator, OSCR staff will provide names and phone numbers.

Desired Outcomes

By using Alternative Conflict Resolution for conflict resolution, OSCR hopes that students will:

feel respected and heard
value confidentiality
affirm the benefits of proactive conflict management
understand the negative consequences when conflict is avoided or suppressed
appreciate all issues involved in the dispute
state their needs and concerns clearly
identify outcomes that will best meet their needs
learn lifelong skills for managing conflict

Services Offered

Conflict Coaching. One-on-one discussion between an OSCR staff member and a student in conflict with another who is unwilling to engage in meaningful dialogue. The goal is to identify the resolution approach that best meets the student’s interests and needs.

Facilitated discussion. A constructive conversation between two or more students, guided by OSCR staff to increase the potential that students will arrive at a mutually satisfying outcome.

Mediation. A process guided by OSCR staff where students clearly identify their interests, needs, and resolution options. OSCR staff may provide suggestions or recommendations. A written agreement will result, and the OSCR staff member will follow up with all parties to make sure it is being fulfilled.

Restoration Meeting. A discussion process where a student meets with other students or staff in order to identify actions to repair harm done.

Educational Workshops. Held to increase students’ ability to manage conflict in a constructive and proactive manner. The focus is on the enhancement of positive coping and healthy relationship skills.